The Complete Step-by-Step Guide

This guide shows you exactly how to verify your account and redeem Sweeps Coins (SC) for cash or prizes — from first upload to funds received. We cover documents, timelines, ACH vs PayPal, troubleshooting, and pro tips to avoid delays.

Table of Contents

• What KYC Is — and Why It Matters
• Documents You’ll Need (Checklist)
• Step-by-Step: First Verification
• Choosing a Redemption Method (ACH vs PayPal)
• Timelines, Limits & Status Codes
• Redemption Times by Brand
• Troubleshooting Common Issues
• Pro Tips to Speed Things Up
• Mini-Glossary (ACH, AML, W-9, etc.)

What KYC Is — and Why It Matters

KYC (Know Your Customer) is a standard identity check used by reputable sweepstakes casinos to prevent fraud and ensure prizes go to the right person. You’ll typically need to pass KYC before your first redemption.

Documents You’ll Need (Checklist)

• Photo ID — passport, driver’s license, or state ID (unexpired, high-resolution scan/photo).
• Proof of Address — utility bill or bank statement with your name/address 
• Payment Method Proof — ACH: voided check or bank letter; PayPal/Skrill: screenshot showing your name.
• Selfie/Live Check — some sweepstakes ask you to match your face to your ID.

Step-by-Step: First Verification

1. Create your account via email or SSO. Use your legal name — it must match your ID.
2. Open the KYC page (usually Profile → Verify). Start with ID upload.
3. Address verification — upload a recent document; show all edges; ensure text is readable.
4. Payment verification — add your preferred redemption method and complete any micro-checks.
5. Selfie/Live check — follow prompts; remove hats/glasses; use good lighting.
6. Submit & wait — automated checks run first; manual reviews may follow.

Note: All of these are usually not required. For example, once you create an account on Stake.us you need to complete a quick verification process. 

Verify & claim your welcome bonus

Choosing a Redemption Method (ACH vs PayPal)

• ACH/Bank transfer: widely available; typical timeline 1–3 business days after approval.
• PayPal/Skrill: fast once approved; some brands apply lower limits or fees.
• Prepaid/Gift cards: brand-dependent; check fees/availability.

Note: Minimum redemption thresholds often sit around 50–100 SC. Always check the sweepstakes casinos' Redemption Policy for current numbers.

Timelines, Limits & Status Codes

Redemption Times by Brand (Typical)

Note: These are indicative ranges based on our own as well as user reports and published policies. 

Troubleshooting Common Issues

• Blurry ID: Rescan in bright light; avoid glare; upload as PNG/JPG at full resolution.
• Name/address mismatch: Your profile must match your documents exactly.
• “Duplicate accounts” flag: Contact support; do not create multiple accounts.
• Payment rejected: Confirm the account holder name matches your ID; ACH needs full routing + account numbers.
• Long manual review: Reopen your ticket politely; attach clearer docs; ask which item is pending.

CrownCoins does a good job highlighting this type of information in their "Help Center", you can find articles and posts about information regarding verification/redemptions and more. 

CronwCoins article about verification:

Pro Tips to Speed Things Up

1. Verify early (right after signup) — avoid payout bottlenecks later.
2. Use one device/browser for verification to reduce fraud flags.
3. Keep address proof fresh (<90 days) and show all four corners.
4. Stay within posted limits to avoid extra checks.

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Mini-Glossary

• ACH: Automated Clearing House (US bank transfer network).
• AML: Anti-Money Laundering controls that require KYC.
• W-9 / 1099: US tax forms you may encounter for prize reporting.